Returns, Refunds, and Exchange
To Initiate A Return
To initiate a return purchased on
LBAL.ca, please Contact Us at +1 (855) 751-5755 to request a return authorization number before shipping your product back to Luxurious Beds and Linens. To see if your order qualifies for a return or exchange, please read Return Policy below.
Return and Refunds
We will accept a return on any bedding, pillow, or regularly stocked merchandise provided the item is unopened and in its original packaging. Non-stocked inventory or custom orders are designated final sale; the exchange is will happen in the case of a manufacturing defect or damage to the shipment.
All customers are responsible for shipping costs when returning a product to us. It is also important to remember that we offer free shipping at times on select items across Canada, so when returning a product, we will issue a refund minus the shipping costs.
Return Policy on MattressesAll mattresses include a minimum 10, 20, or 25 year warranty in the event of a manufacturing defect. Contact our Customer Service Team or our Mattress store in Oakville for further details and instruction on how to begin the process of submitting a warranty claim.
Adjustable Beds and Furniture
All adjustable beds and furniture items are a final sale once they have shipped from our suppliers or have arrived at our centres for White-Glove Home Delivery. There are no returns on Adjustable Beds, Mattresses, Cabinet Beds, and Furniture other than a manufacturing defect or damaged product in shipping or delivery.