TO INITIATE A RETURN
To initiate a return purchased on
LBAL.ca, please Contact Us at +1 (855) 656-2424 to request a return authorization number before shipping your product back to Luxurious Beds and Linens. To see if your order qualifies for a return or exchange, please read Return Policy below.
RETURN AND REFUNDS
We will accept a return on any bedding, pillow, or regularly stocked merchandise provided the item is unopened and in its original packaging. Non-stocked inventory or custom orders are designated final sale; the exchange will happen in the case of a manufacturing defect or damage to the shipment.
SHIPPING FEES
All customers are responsible for shipping costs when returning a product to us. It is also important to remember that we offer free shipping at times on select items across Canada, so when returning a product, we will issue a refund minus the shipping costs.
RETURN POLICY ON MATTRESSES
All mattresses include a minimum 10, 20, or 25-year warranty in the event of a manufacturing defect. Contact our Customer Service Team or our Mattress store in Oakville for further details and instructions on how to begin the process of submitting a warranty claim.
"SWEET DREAMS" COMFORT GUARANTEE
Our "Sweet Dreams" Guarantee offers a 60-day comfort guarantee on all mattresses except for crib mattresses. This is a one-time exchange in the event you are not satisfied with your mattress. Please see the details:
- At the time of purchase, you must purchase an authorized mattress protector from Luxurious Beds and Linens. We have protectors from $49 and up.
- Every customer must allow a sufficient amount of time for their body to adjust to a new sleep surface; this is typically a period of 3-4 weeks which is why we give 60 days and not 30 days.
- Only Ontario customers qualify. (There may be additional shipping fees for out-of-area customers).
- Only standard-size mattresses qualify for the 60-day comfort guarantee. This does not include Crib, California King, or Custom Sizes. Contact us Toll-Free at 1-855-656-2424 or fill out our contact form by clicking here.
ADJUSTABLE BEDS AND FURNITURE
All adjustable beds and furniture items are a final sale once they have shipped from our suppliers or have arrived at our centers for White-Glove Home Delivery. There are no returns on Adjustable Beds, Mattresses, Cabinet Beds, and Furniture other than a manufacturing defect or damaged product in shipping or delivery.
