Madrid Sleep Chest

TO INITIATE A RETURN

To initiate a return purchased on 

LBAL.ca, please Contact Us at +1 (855) 751-5755 to request a return  authorization number before shipping your product back to Luxurious Beds and Linens. To see if your order qualifies for a return or exchange, please read Return Policy below.

RETURN AND REFUNDS

We will accept a return on any bedding, pillow, or regularly stocked merchandise provided the item is unopened and in its original packaging. Non-stocked inventory or custom orders are designated final sale; the exchange is will happen in the case of a manufacturing defect or damage to the shipment.

SHIPPING FEES

All customers are responsible for shipping costs when returning a product to us. It is also important to remember that we offer free shipping at times on select items across Canada, so when returning a product, we will issue a refund minus the shipping costs.

RETURN POLICY ON MATTRESSES

All mattresses include a minimum 10, 20, or 25 year warranty in the event of a manufacturing defect. Contact our Customer Service Team or our Mattress store in Oakville for further details and instruction on how to begin the process of submitting a warranty claim.

ADJUSTABLE BEDS AND FURNITURE

All adjustable beds and furniture items are a final sale once they have shipped from our suppliers or have arrived at our centres for White-Glove Home Delivery. There are no returns on Adjustable Beds, Mattresses, Cabinet Beds, and Furniture other than a manufacturing defect or damaged product in shipping or delivery.

At Luxurious Beds and Linens, we ship across Canada daily, including remote locations. Our Mission has always been "To Provide Luxurious Quality Products at Affordable Pricing." Our competitive shipping and delivery rates, best value for your money products, and service are among the best in the industry our closest competition. Should you find one of our products lower priced overall, including delivery elsewhere, contact us by filling out the form below or call us at +1 (905) 891-3081

Promotional Sleep Chest Models

The Caspian, Madrid, Cape Cod, and Tuscany are all stocked at our Eastern Distribution Warehouse and are available for convenient Pick-Up. Curbside and White Glove Delivery are available. 

Method of Shipping

Curbside Delivery via Freight Carrier or Local Delivery Truck

Every Sleep Chest model will be delivered by our Local Delivery Team across the Greater Toronto Area. Curbside Delivery includes delivery to your door or inside the garage where applicable. Outside our local service area orders will be delivered via freight carrier which includes tailgate service unloading your Murphy Bed and placement in front of your driveway or to the door (This is dependent on the driver and carrier at the time of delivery). Our Flat Rate of $250 applies to all areas that qualify. Should you have any additional questions about services in your area please contact our Office or Store by calling +1 (905) 891-3081 or Fill Out Our East To Use Contact Form by Clicking Here.

WHITE-GLOVE DELUXE IN-HOME SET-UP

Delivery Set Up and Assembly is automatically available in the Greater Toronto Area and Select Regions of Southern Ontario. Our Flat Rate of $350 applies to all areas that qualify (Contact Our Store For Additional Questions and To Learn More). Removal of packaging is a $50 charge if this service is available in your area. Every White-Glove delivery is a two-man professional delivery crew. Contact our Store or Office should you require further information.

DAMAGED FREIGHT POLICY

If you receive a shipment that appears to be damaged, the shipment must be refused or marked clearly on the delivery receipt when you sign for the shipment. Luxurious Beds and Linens must be notified within 48 hrs to file a claim. If the delivery receipt or BOL (Bill of Lading) is not marked, we will have no recourse with the freight carriers. 

SHIPMENTS REFUSED ON DELIVERY

Any shipments refused other than damage will be responsible for both the outbound and return shipping costs. If you need to cancel your order or change it, Contact Us before it leaves our facility. (Please note cancellations only apply if your order qualifies, please see return policy for details).