Quati Surround Bed

At Luxurious Beds and Linens, we ship across Canada daily, including remote locations. Our Mission has always been "To Provide Luxurious Quality Products at Affordable Pricing." Enjoy our competitive shipping and delivery rates, best value for your money products, and service are among the best in the industry, when compared to our closest competition. Should you find one of our products lower priced overall, including delivery elsewhere, contact us anytime or call us at +1 (855) 415-0297.

Quick Ship and Pick Up

In-Stock Orders are generally ready for pickup at our Distribution Warehouse in Mississauga within 24-48 hours, Monday-Friday, 10 am to 4 pm. Most shipped orders generally arrive within 3-7 business days. Deluxe In-Home Set Up will vary, but in-home orders are generally scheduled within 1-3 days with all in-stock orders.

Please note this is our general shipping policy, and individual products may vary based on stock availability, location of the final destination, and the service level required may affect the lead time or cost of individual orders. Review individual product pages for a more detailed lead time and shipping costs of individual products. Alternatively, you can always Contact Us via our Online Chat or call us Toll-Free at +1 (855) 415-0297.

Large Item or Furniture Method of Shipping

Curbside Delivery via Freight Carrier or Local Delivery Truck

Our Local Delivery Teams across the Greater Toronto Area will deliver every Sleep Chest or Cabinet Bed model in our service area, providing a more personalized service to our valued customers. Curbside Delivery includes delivery to your door, inside the garage (where available), or to the threshold. Outside our local service area, orders will be delivered via a freight carrier, which provides tailgate service, unloading your Murphy Bed, and placement in front of your driveway or to the door (this is dependent on the driver, carrier, and service level available at the time of delivery). Should you have any additional questions about services in your area, please contact our Office or Store by calling +1 (855) 415-0297. You can, of course, Fill Out Our easy-to-use contact Form by Clicking Here. 

WHITE-GLOVE DELUXE IN-HOME SET-UP

Delivery, Set Up, and Assembly are automatically available in the Greater Toronto Area and Select Regions of Southern Ontario. Our Flat Rate of $295 to $350 applies to all areas that qualify (Contact Our Store For Additional Questions and To Learn More). Removal of packaging is a $50 charge if this service is available in your area. Every Deluxe In-Home Set Up delivery is a two-man professional team with years of experience in furniture delivery and assembly.. Contact us should you require further information or to confirm what delivery services are available in your area.

DAMAGED FREIGHT POLICY

Although exceedingly rare, if you receive a shipment from a freight carrier that appears to be damaged, the shipment must be marked clearly on the delivery receipt and pictures taken at the time of delivery when you sign for the shipment. Luxurious Beds and Linens must be notified within 48 hrs to file a claim. If the delivery receipt or BOL (Bill of Lading) is not marked, we will have no recourse with the freight carriers. Should you be unsure of how to proceed, please Contact Us immediately for assistance.

SHIPMENTS REFUSED ON DELIVERY

Any shipments refused other than for damage will be responsible for both the outbound and return shipping costs. If you need to cancel your order or change it, Contact Us before it leaves our facility. (Please note cancellations only apply if your order qualifies; please see the return policy for details.)

Refunds

All Sales are Final once they have shipped or have been picked up from our store location, warehouse, or have been shipped directly from the manufacturer. This does not include warranty or manufacturing defects (Please see directly below for more Details).

Any customized mattress or bedding product cannot be cancelled once the order is in production whether it has shipped or not. This would included custom sized mattresses, furniture, and bedding including personalized embroidery/sizing alterations.

Warranty Claims

We will accept a return on any bedding, pillow, or regularly stocked merchandise provided the product meets the criteria of the manufacturer’s warranty. Send all warranty requests by filling out our contact form by clicking here or email us directly customerservice@LBAL.ca . 

A manufacturer may decide to either repair or replace the item as stated in their specific warranty.

Return Policy on Mattresses

All mattresses include a minimum 10, 20, or 25 year warranty in the event of a manufacturing defect. Contact our Customer Service Team or our Store in Mississauga for further details and instruction on how to begin the process of submitting a warranty claim.

Adjustable Beds and Furniture

All adjustable beds and furniture items are a final sale once they have shipped from our suppliers or have arrived at our warehouse for White-Glove Home Delivery. There are no returns on Adjustable Beds, Mattresses, Cabinet Beds, and Furniture other than a manufacturing defect or damaged product in shipping or delivery.